Shipping & Returns
Shipping
We ship orders as quickly as possible, but please allow up to five business days for your order to process.
We ship with UPS or FedEx, and customers will receive a tracking number once their shipping labels have been generated.
Returns and cancellations
We’ll replace or refund any bottle of wine that is damaged or flawed.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to ([email protected]) to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 15% restocking fee will be applied to all canceled orders.
We ship orders as quickly as possible, but please allow up to five business days for your order to process.
We ship with UPS or FedEx, and customers will receive a tracking number once their shipping labels have been generated.
Returns and cancellations
We’ll replace or refund any bottle of wine that is damaged or flawed.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to ([email protected]) to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 15% restocking fee will be applied to all canceled orders.